Return & Replacement Policy

At KPC Cartridge Trading LLC, we aim to supply reliable original and compatible printing products. We understand that occasionally a product may need to be returned or replaced.

Eligibility for Replacement

A replacement request may be considered in situations including:

  • The wrong product was supplied.

  • The product was damaged before or during delivery.

  • The product is defective or does not function as expected.

  • The product does not match the confirmed order.

Customers should contact KPC Cartridge Trading LLC as soon as possible after receiving the order if there is an issue.

Product Condition

Products requested for return or replacement should, where applicable, remain in their original packaging and condition.

Cartridges, ink, toner, printers, and accessories that have been used, installed, modified, refilled, damaged, or otherwise altered may not qualify for replacement unless the issue is confirmed to be a manufacturing or product defect.

Replacement Process

To request a replacement, customers should provide:

  • Order details or invoice information.

  • Product name or cartridge code.

  • Description of the issue.

  • Photographs or other relevant information where required.

Our team may review the issue before approving a return or replacement.

Incorrect Products

If an incorrect product is supplied compared with the confirmed order, please contact us so that our team can review the order and arrange the appropriate solution.

Damaged Products

If a product arrives damaged, customers should notify us promptly and provide photographs of the damaged packaging or product where possible.

Non-Eligible Returns

Returns or replacements may not be accepted for products damaged due to improper handling, incorrect installation, misuse, unauthorized modification, or normal wear and tear.

Special-order or specially sourced products may also be subject to specific return conditions.

Refunds

Where a refund is approved instead of a replacement, the applicable refund process will be communicated to the customer.

Refund eligibility may depend on the circumstances of the order and the condition of the returned product.

Contact Us

For return or replacement requests, please contact KPC Cartridge Trading LLC through our Contact Us page or WhatsApp support.

Please do not send products back without first contacting our team and receiving return instructions.

KPC Cartridge Trading LLC reserves the right to review and update this Return & Replacement Policy when necessary.